AI VOICE AGENT FOR TRADES
An AI receptionist for tradies and home services
When you are under a sink or up a ladder, you cannot answer the phone, and the customer who rings next simply calls the next business on Google. A TechMoose AI voice agent answers every call, finds out what the job is and where, checks your calendar, books the visit or takes a callback request, and sends you the details. You forward your existing line to it, or give customers the dedicated Australian number.
- Plumbers
- Electricians
- HVAC
- Locksmiths
- Landscapers
- Cleaners
Caller
Hi, my hot water system is leaking in the garage.
Voice agent
Sorry to hear that, I can get this to the team now. Is the water still running, and which suburb are you in?
Caller
It's slow, I've turned the valve off. Parramatta.
Voice agent
Good move turning it off. I have tomorrow at 8am or 11am open. Which suits you?
Caller
8am works.
Voice agent
You're booked for 8am tomorrow. Can I get your name and the street address?
Illustrative conversation. Not a recording of a real customer.
THE PROBLEM
The phone is how customers find you. It is also in the way.
A missed call is a missed job
Someone with a leaking roof does not leave a voicemail and wait. They ring the next name on the list, and the job is gone before you have washed your hands.
After hours calls go nowhere
Emergencies do not wait for business hours, and neither do the customers who would pay a call out fee to get them fixed. A recorded message is not an answer.
Interruptions cost you the job in front of you
Every call you take on site breaks your concentration and slows the work you are already being paid for. Not answering costs you leads, answering costs you time.
WHAT YOUR AGENT DOES
It handles the calls you cannot
Captures the whole job
It asks what is wrong, where the property is, how urgent it is and how to reach the customer, then passes you a clean summary instead of a garbled voicemail.
Books the visit
With calendar sync on, it offers real open slots and books the customer in, so the diary fills while you work.
Flags urgent jobs
Tell it what counts as an emergency, such as a burst pipe or no power, and it flags those and notifies you straight away by email, or by WhatsApp on Pro and Business plans.
Answers the routine questions
Service areas, opening hours, whether you do a particular kind of work, how call out fees work. You write the answers once and it repeats them correctly every time.
YOUR RULES
You set the boundaries, in plain English
You do not configure a phone tree. You write instructions the way you would brief a new team member, and the agent follows them. Change a rule and it changes on the next call.
Examples of instructions you could give it
- Never quote a price for a job. Take the details and say we will call back with a quote.
- If water is actively flowing or there is no power, mark it urgent and notify me immediately.
- We only service these suburbs. Politely decline anything outside them.
- If someone describes a gas smell or a fire, tell them to call 000 first.
GETTING STARTED
Live in minutes, not weeks
Describe it in plain English
Tell TechMoose AI who you are, what you do, your hours, and what your assistant should and should not say. No scripts to write and no code.
Connect your number and calendar
Get a dedicated Australian phone number, link your calendar so it can book, and choose how you are notified when a call comes in.
Test it, then go live
Talk to your agent in your browser first. When it sounds right, point your calls at it and it starts answering.
Paid plans start at A$49 a month, and there is a free plan to build and test your agent. See pricing
QUESTIONS
Frequently asked
Can the voice agent quote prices for jobs?
Only if you tell it to. Most trades set it to take the job details and promise a callback with a quote, because the real price depends on seeing the job. If you have a standard call out fee, you can have it state that.
What happens with emergencies?
You define what counts as an emergency in plain English. The agent then flags those calls and notifies you straight away, and for anything dangerous you can instruct it to tell the caller to ring 000 first.
Do I need to change my phone number?
No. You get a dedicated Australian number, and you can either give that to customers or forward your existing business line to it, so the number on your van stays the same.
How much does it cost compared with an answering service?
Paid plans start at A$49 a month for 150 minutes of live calls and a dedicated phone number, with no setup fees and no lock in contract. Larger plans add more minutes, agents and numbers.
Want a voice agent built for your trades business?
Start on the free plan and test it yourself, or tell us what you need and we will build the integrations around it as a fixed price project.