Privacy Policy

TechMoose is a registered Australian business name (ABN 96 392 476 538) held by Md Sowan Khan. In this policy, TechMoose, we, us and our refer to that business.

Registered address: 2C Welman St, Launceston TAS 7250, Australia. Contact email: info@techmoose.com.au.

This policy explains what personal information we collect through techmoose.com.au and the services we operate, why we collect it, who we share it with, and the choices you have. We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Information you give us. When you submit the contact form on this site we collect your name, email address, an optional mobile number, and the content of your message. If you email us directly we collect whatever you choose to include in that email.

Information collected automatically. Our hosting provider records standard server information when you visit, including your IP address, browser type and version, the pages you request, and the date and time of each request. This is used to operate the site, keep it secure, and diagnose faults.

We do not collect payment details through this website, and we do not knowingly collect sensitive information as that term is defined in the Privacy Act.

We use personal information to:

Respond to your enquiry and provide the information or services you have asked for. Communicate with you about work we are doing for you. Operate, secure and improve our website and services. Meet our legal and record keeping obligations.

We do not sell personal information, and we do not rent or trade it to third parties for their own marketing.

We use a small number of third party providers to run this site. They may handle personal information only to deliver their service to us:

Web3Forms processes contact form submissions and delivers them to our inbox. Vercel hosts the website and records the server logs described above. Supabase stores the content of our blog. Resend delivers email we send. We may also use professional advisers, and we may disclose information where required by Australian law.

TechMoose operates an internal tool that publishes our own marketing content to social accounts that TechMoose owns or administers, including LinkedIn.

When we connect one of our own accounts to that tool, the access token issued by the platform is encrypted and stored on our server and is used only to publish and schedule content on behalf of that TechMoose account. The tool is private to TechMoose staff and is not offered to the public. We do not collect, store or process the personal information of other members of those platforms, we do not use platform data for advertising or profiling, and we do not share it with any third party. Disconnecting an account in the tool deletes the stored token, and access can also be revoked at any time from within the platform itself.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including encrypted connections, encryption of stored credentials, and access controls that limit who can view information.

Some of the providers listed above store or process data on servers located outside Australia, including in the United States. By using this website or contacting us you consent to that disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

This website uses only the cookies and local storage needed for the site to function. We do not run advertising cookies and we do not use cross site tracking. You can block or delete cookies in your browser settings, though parts of the site may then not work as intended.

We keep enquiry and client information for as long as needed to deal with your enquiry and to meet our legal, tax and record keeping obligations, and then we delete it or de-identify it. Server logs are retained for a short period by our hosting provider.

You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email info@techmoose.com.au and we will respond within a reasonable period, normally within 30 days. We may need to verify your identity before acting on a request.

If you are not satisfied with how we have handled your personal information or your request, you can complain to us at the same address. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

This site links to other websites and products, including our own products at washmoose.com and techmoose.ai. Those sites have their own privacy practices, and this policy does not cover them.

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

We may update this policy as our services change or as the law requires. The current version is always published on this page with the date it was last updated shown at the top. Material changes will be highlighted here.

Questions about this policy or about how we handle personal information can be sent to info@techmoose.com.au, or by post to TechMoose, 2C Welman St, Launceston TAS 7250, Australia.