AI VOICE AGENT FOR CLINICS
An AI receptionist for clinics and health practices
Your front desk is looking after the person in front of them while the phone keeps ringing. A TechMoose AI voice agent answers the calls that would otherwise go to hold or voicemail, books new appointments into your calendar, answers the routine questions about hours, location and fees, and takes a message for anything it should not handle. It is built for admin work, not clinical advice.
- Physios
- Dentists
- Chiropractors
- Psychologists
- Allied health
- Vet clinics
Caller
Hi, I'd like to book in for a first appointment. My shoulder has been sore for a few weeks.
Voice agent
Happy to book that in. I can't advise on the shoulder itself, but the physios will look at it on the day. I have Wednesday at 10am or Friday at 2pm for a first visit.
Caller
Friday at 2 please.
Voice agent
Done, Friday at 2pm. Could I take your name and a mobile number, in case the clinic needs to reach you?
Illustrative conversation. Not a recording of a real customer.
THE PROBLEM
The phone is how customers find you. It is also in the way.
The phone rings while patients are at the desk
Reception cannot give full attention to the person in front of them and a ringing line at the same time. Something gets less than it deserves, usually both.
Callers hang up rather than wait
People looking for an appointment tend to ring the next practice if nobody picks up. The booking you did not take is a new patient you never met.
After hours enquiries pile up
Calls that arrive at night or on weekends sit until Monday, by which point many have already booked elsewhere.
WHAT YOUR AGENT DOES
It handles the calls you cannot
Books new appointments
With calendar sync on, it offers available times and books the caller in, then lets your team know.
Answers the routine questions
Opening hours, location, parking, fees, what to bring to a first visit. You write the answers once and it gives them consistently.
Takes messages properly
For anything outside its remit, it collects the caller name, number and reason, and sends your team a clear message instead of a half heard voicemail.
Stays inside your boundaries
You decide what it must never discuss. It does not give medical advice, and you can instruct it to direct urgent situations to 000 or your after hours line.
YOUR RULES
You set the boundaries, in plain English
You do not configure a phone tree. You write instructions the way you would brief a new team member, and the agent follows them. Change a rule and it changes on the next call.
Examples of instructions you could give it
- Never give medical advice or comment on symptoms. Take a message for the team instead.
- If someone says it is an emergency, tell them to call 000 immediately.
- Only book new patient appointments. For changes to an existing booking, take a message.
- Do not discuss any patient details. Collect a name and number only.
GETTING STARTED
Live in minutes, not weeks
Describe it in plain English
Tell TechMoose AI who you are, what you do, your hours, and what your assistant should and should not say. No scripts to write and no code.
Connect your number and calendar
Get a dedicated Australian phone number, link your calendar so it can book, and choose how you are notified when a call comes in.
Test it, then go live
Talk to your agent in your browser first. When it sounds right, point your calls at it and it starts answering.
Paid plans start at A$49 a month, and there is a free plan to build and test your agent. See pricing
QUESTIONS
Frequently asked
Does the voice agent give medical advice?
No, and you should instruct it not to. It is intended for admin tasks such as bookings, hours, fees and messages. You can set a rule that anything about symptoms goes to a message for your team, and that urgent situations are directed to 000.
Is it safe to use with patient information?
Treat it like any system that handles personal information. Keep clinical details out of the agent's instructions, have it collect only what a booking needs, and read the privacy policy and terms at techmoose.ai before you go live. If you have specific compliance requirements, raise them with us first.
Will it connect to our practice management software?
Today it works with calendar sync and notifications. A direct link to your booking or practice management system is a custom build, and our development team can scope that as a fixed price project.
Can it handle changes and cancellations?
You choose. Many practices have it book new appointments and take a message for anything that changes an existing booking, so the team stays in control of the diary.
Want a voice agent built for your clinics business?
Start on the free plan and test it yourself, or tell us what you need and we will build the integrations around it as a fixed price project.