AI VOICE AGENT FOR AUTOMOTIVE
An AI receptionist for mechanics and auto workshops
Your team cannot answer the phone with their hands under a bonnet, and customers will not wait on hold when their car is in trouble. A TechMoose AI voice agent answers every call to your workshop, books services and inspections, captures quote requests with the vehicle details your mechanics need, and takes a message for anything else. Callers get an answer, and the workshop keeps moving.
- Mechanics
- Tyre shops
- Panel beaters
- Auto electricians
- Car detailers
- Service centres
Caller
Hi, I need a service on my Corolla. When's the next availability?
Voice agent
I can help with that. Which year is the Corolla, and roughly how many kilometres has it done?
Caller
2018, about 85,000.
Voice agent
Thanks. I have drop off at 8am on Wednesday or Friday. Which suits you?
Illustrative conversation. Not a recording of a real customer.
THE PROBLEM
The phone is how customers find you. It is also in the way.
Hands are busy, the phone is not
Calls come in all day while the workshop is at its busiest. Stopping work to answer slows the cars you are already being paid to fix.
Quote requests need details
A useful quote starts with the make, model, year and the problem. A vague voicemail means a callback just to ask the basics.
Breakdown and booking calls compete
A customer whose car has stopped and a customer booking a routine service sound the same on a voicemail, but need very different responses.
WHAT YOUR AGENT DOES
It handles the calls you cannot
Books services
With calendar sync on, it offers drop off slots and books the vehicle in, taking the customer details and what the car needs.
Captures quote requests
It asks for make, model, year and the problem, so your team can quote from a complete description rather than a guess.
Flags breakdowns
You define what is urgent, such as a car that will not start or has broken down, and the agent flags those and notifies you straight away.
Takes messages for the rest
For questions about a vehicle already in the workshop, it takes a clear message so a mechanic can call back when they are free.
YOUR RULES
You set the boundaries, in plain English
You do not configure a phone tree. You write instructions the way you would brief a new team member, and the agent follows them. Change a rule and it changes on the next call.
Examples of instructions you could give it
- Never quote a repair price over the phone. Take the vehicle details and say we will call back.
- If the car has broken down or is unsafe to drive, mark it urgent and notify me immediately.
- For calls about a car already here, take a message. Do not guess at progress.
- Ask for make, model, year and registration on every booking.
GETTING STARTED
Live in minutes, not weeks
Describe it in plain English
Tell TechMoose AI who you are, what you do, your hours, and what your assistant should and should not say. No scripts to write and no code.
Connect your number and calendar
Get a dedicated Australian phone number, link your calendar so it can book, and choose how you are notified when a call comes in.
Test it, then go live
Talk to your agent in your browser first. When it sounds right, point your calls at it and it starts answering.
Paid plans start at A$49 a month, and there is a free plan to build and test your agent. See pricing
QUESTIONS
Frequently asked
Can the agent tell customers if their car is ready?
Not unless it is connected to your job system, which is a custom integration. Out of the box, it takes a message and your team calls back with an accurate update.
Can it give quotes?
We recommend it does not. Set it to collect the vehicle details and the problem, and promise a callback with a quote, so prices come from someone who can assess the job.
How does it handle breakdown calls?
You tell it what counts as urgent. It flags those calls and notifies you straight away by email, or by WhatsApp on Pro and Business plans, so a stranded customer is not left in a queue.
Does it work for a multi site business?
Yes. Higher plans include more agents and phone numbers, so each site can have its own number and its own instructions.
Want a voice agent built for your automotive business?
Start on the free plan and test it yourself, or tell us what you need and we will build the integrations around it as a fixed price project.