Support

Snib schedules reminders with iOS directly, so they fire with the app closed and with no internet. When one does not arrive it is almost always one of four things: notification permission is off for Snib, a Focus mode is filtering it, Low Power Mode is delaying background activity, or the item was marked done.

Check iOS Settings, then Notifications, then Snib, and confirm Allow Notifications is on with Lock Screen, Notification Centre and Banners enabled. If it still does not arrive, email us with the item and the time you expected it and we will look at it properly.

Open the item and tap “That's not right”. It hands you the item for editing with your original words intact, so a one-field correction never means retyping the lot. Corrections also teach the app the shape of that item for next time.

If a whole category of thing is being misread, send us the exact words you typed. That is the single most useful bug report we can receive.

Subscriptions are handled by Apple, not by us, so they are managed in your device settings: tap your name in iOS Settings, then Subscriptions. Cancelling there stops the renewal and you keep access until the end of the period you have paid for.

Refunds for App Store purchases are issued by Apple at reportaproblem.apple.com. We cannot issue them on Apple's behalf, but tell us what went wrong anyway, because a refund we caused is a problem we should fix. Nothing here limits your rights under the Australian Consumer Law. See the terms.

Both are in the app and neither requires emailing anyone. Export lives under Settings, then Privacy, then Export my data, and gives you a complete JSON copy of everything. Deletion lives under Settings, then Backup, then Delete account and all data. Deletion is immediate, permanent, and removes your records from our servers as well as the device.

If you cannot open the app for any reason, email us from the address you signed in with and we will do it for you. Details of what is held and where are in the privacy policy.

Email admin@techmoose.com.au with “security” in the subject. Please give us a reasonable window to fix an issue before disclosing it publicly. We will not pursue anyone who reports a genuine vulnerability in good faith.

Snib is made by TechMoose, a registered Australian business name (ABN 96 392 476 538) held by Md Sowan Khan, of 2C Welman St, Launceston TAS 7250, Australia.